As a technology professional with a background in psychology, I bring a unique perspective to the table. I started my career in the healthcare industry, working in Parkland Hospital’s psychiatric emergency unit. From there, I transitioned into Victim Advocacy for Parkland’s Hospitals Violence Intervention program, a nonprofit aimed to improve patient outcomes by reducing domestic violence. Eventually, becoming a Victim Advocacy case worker at Dallas Police Department, handling a large client caseload in the Crimes Against Persons Unit.
Eventually, making my way into the startup technology industry utilizing marketing, SEO strategies, and technology skills to help healthcare clients educate their patient population.
Overall, my diverse background has allowed me to approach problems holistically, considering the technical and human elements of any solution. I’m passionate about using technology to make a meaningful impact on people’s lives, and I’m excited to continue doing so in whatever capacity I can.
When I am not working, you can find me at home reading, hanging out with my dogs, or catching a Broadway show. Additionally, I believe in giving back to the community and spend part of my free time volunteering at Equest, a local equine therapy center for children.
Kelsea is an absolute super star. She has gotten one of the fastest promotions in the company to date, and earned it with her many process improvements, product improvement ideas, and documentation skills, by assisting in trainings with new hires and generally being a FANTASTIC team player. We’re happy to have her at this company and can’t wait to see her growth and development over time.
-Gabriella Garofalo Barasch , Senior Director of Customer Support
Shout out to Kelsea Monk for going above and beyond in everything she does to help CSMs and clients. I submitted a support ticket asking for one correction, but she saw something extra and took the initiative to go ahead and submit a design ticket so it could be fixed asap.
–Makayla Getz, Customer Success Manager
Shoutout to Kelsea Monk for always being on it. Response times are tremendous, especially when there are escalations. Perhaps her time at DPD impacted that intangible ability to process information lightning-fast, investigate and come up with a solution with unwavering perseverance.. Or, she was born with it. I would bet on the latter. Thank you, Kelsea for your continued professionalism and pure excellence with your craft. #TEAMKELSEA
I want to give a shout-out to Amber Maceyra, Gaby Barasch, Kelsea Monk for all of the hard work they’ve done with Julie at Pura Vida. For the last 2 months, Julie has submitted what seems like at least 30 changes to her site, and the support team has handled this beautifully. Today was the first time that Julie has mentioned to me that she is beyond thrilled to be partnered with us and thanks our team for their hard work!!!! Huge thanks to all involved.
– Alex Barham, Customer Success Manager
Shout out to Kelsea Monk for hopping on a late Friday afternoon call with MINT. On the call, Kelsea was able to solve a complicated and obscure SEO question on the fly, which will put our primary POC in an advantageous position when they meet on Monday. Thanks, Kelsea!
